General terms and conditions of business
(As of April 15, 2026)
1. Scope
2. Contracting parties
3. Conclusion of the contract
4. Right of withdrawal
5. Prices and shipping costs
6. Important Safety Information
7th delivery
8. Payment
9. Retention of title
10. Warranty for defects
11. Dispute Resolution
1. Scope
These General Terms and Conditions (GTC) apply to all deliveries from Lukas Flenner Mikromobilitätsberatung (hereinafter PobP-Shop) to consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.
2. Contracting parties
The purchase agreement is concluded with Lukas Flenner Micromobility Consulting, owner: Lukas Flenner, Parkstraße 27, Nuremberg 90409
3. Conclusion of the contract
3.1. The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to place an order.
3.2. By clicking the [Buy Now] button, you are placing a binding order for the goods listed on the order page. Your purchase agreement is concluded when we accept your order by sending you an order confirmation via email immediately after receiving your order.
4. Right of Withdrawal
4.1. If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
4.2. If you, as a consumer, make use of your right of withdrawal according to Section 4.1, you shall bear the regular costs of the return shipment.
4.3. In all other respects, the regulations that are detailed in the following section apply to the right of withdrawal:
Instructions on Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us [Insert: Name of entrepreneur, address, phone number, and email address] of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory. You can also electronically fill in and submit the model withdrawal form or another clear statement on our website [Insert internet address]. If you make use of this option, we will provide you with a confirmation of receipt of such a withdrawal without delay (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to [Insert: Name and address of the person authorized by you to receive the goods, if applicable] without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
- End of instructions on withdrawal -
4.4. PobP-Shop provides information on the model withdrawal form in accordance with statutory regulations as follows:
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
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To: Lukas Flenner, Parkstraße 27, 90409, Nuremberg, info@pobp.com:
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I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
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Ordered on ()/received on ()
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
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Date __________
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(*) Delete as applicable
The withdrawal form is available here as a PDF.
5. Prices and shipping costs
5.1. The prices quoted are final prices plus shipping costs. In accordance with § 19 of the German Value Added Tax Act (UStG), no VAT is charged and therefore not shown.
5.2. In addition to the prices shown, we charge a flat rate of €2.99 per order for delivery within Germany. The shipping costs will be clearly displayed again on the product pages, in the shopping cart, and on the order page.
6. Important safety information
PobP products are exclusively training devices for use at ground level. Our products are not personal protective equipment (PPE) and must never be used for securing people, climbing above a safe jumping height, or for rescue operations. Improper use can lead to serious injury.
7th delivery
7.1. Delivery is only available within Germany via DHL or Deutsche Post.
7.2. Delivery time is up to 7 days. Any differing delivery times will be indicated on the respective product page.
8. Payment
8.1. Payment can be made by prepayment, PayPal, credit card or Klarna.
8.2. If you select prepayment as your payment method, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.
9. Retention of title
The goods remain our property until full payment is received.
10. Warranty for defects
10.1. PobP-Shop is liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code.
10.2. An additional guarantee for goods supplied by PobP-Shop only exists if it has been expressly stated in the order confirmation for the respective item.
11. Dispute Resolution
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
